Meet Ward Helper, Richard 

In 2003, while working at Tyne and Wear Fire Service, Richard was looking for a meaningful way to spend his free time when he discovered St Oswald’s Hospice.  

The warm and welcoming environment of the hospice immediately felt like the perfect fit for him.  

Richard said: “The Hospice stood out to me as a place that felt both welcoming and rewarding. I immediately wanted to be a part of it.” 

Richard began his journey as a ward helper and his involvement grew from there.  

What started as a way to fill his free time quickly transformed into a deep commitment to supporting our patients and their families.  

Now he’s become an integral part of the team, playing a key role in the hospice’s work. 

He explained: “Hospice care is important to me because it provides a space where specialist care and support can help improve the wellbeing of not just our patients, but also their families and friends.  

“Spending time on the ward, you see first-hand how much pride and professionalism the nursing staff take in their roles.  

“The care they provide is second to none and ensures that both patients and their loved ones are supported throughout their time here.” 

Richard’s role as a volunteer is all about supporting the work of the nursing staff. 

He said with a smile: “Being a ward volunteer lets the nursing staff focus on what they do best – providing fantastic care for our patients.  

“As a volunteer, I try to chat with patients, their families, and friends whenever possible. Hopefully, this provides an outlet for them to talk to someone different or helps pass the time of day.”  

“If I can help ease the burden by chatting with patients or offering comfort to families, it makes a real difference. I know I’m contributing to a caring environment where people feel valued.” 

Talking about the friendships he’s formed over the years, Richard said: 

“There are so many volunteers I’ve worked with, and I’ve met some wonderful people. I enjoy catching up with them during my shifts, and it’s inspiring to see the dedication they show.” 

“It’s also rewarding to watch some of the younger volunteers develop their confidence and skills. Helping them along the way is truly special.” 

Richard added: “You receive a lot of thanks from our patients, their families, friends, and the nursing staff. It’s nice to know that what you do is appreciated and makes a difference.” 

Thanks, Richard, for all that you do.  

We couldn’t continue to provide ‘quality care’ for our patients and their families if it wasn’t for volunteers like Richard.  

If you’ve been inspired by this story and would like to try your hand at volunteering, we’d love to hear from you!   

Check out how you could support us by clicking here.