Christmas Tree-cycle

Your tree will be collected anytime between Friday 3rd January and Saturday 25th January 2025 so please make sure it’s ready for collection and in the position you specified on your booking form.

If you selected on your booking form that you are waiting until after Twelfth Night for your tree collection, our team will be with you between Monday 6th January and Saturday 25th January 2025.

Whether you opt for a collection before or after 12th night, your tree may not be collected until the final date of Saturday 25th January 2025, so please do not contact us before this time as we will most likely still be working our way towards your address.

Unfortunately not. We keep our orders open for as long as possible to ensure we raise as much money for St Oswald’s Hospice. Our orders don’t all come through at the same time, so sometimes vans will be in the same area multiple times and we can’t provide specific date or time slots as there are many factors we need to consider when organising van routes.

Ensure your tree is stripped of all decorations and any pots they stand in and placed in the location you specified on your collection form.

No, leave all branches in tact and make sure you haven’t pulled branches off the tree. This is for recycling purposes.

Your tree should be no bigger than 8ft.

Yes. All baubles, tinsels and decorations need to be taken off your tree pre-collection and removed from any pots they stand in.

Whilst all efforts will be made to collect your tree, safety of our staff and volunteers is paramount and in extreme and rare circumstances we would either have to re-arrange or cancel your collection. Any new collection may fall after Saturday 25th January 2025 and a full refund would be given if a cancellation was necessary.

Yes. Please specify on the booking form whether you would like to wait until after Twelfth Night for your tree to be collected. If you choose this option your tree will be collected anytime between Monday 6th January and Saturday 25th January 2025.

We take all collected trees to local recycling centres. From here they are then turned into mulch/chippings which will be used for landscaping, play parks etc.

This year, we’ve raised the recommended donation for our Tree-cycle campaign from £10 to £15.

As you can imagine, the costs of keeping our vans running smoothly – fuel, maintenance, and staff wages – have increased. Plus, with more and more people using our service each year (we collected an impressive 4,000 trees in 2024!), we want to ensure our collection team operates as efficiently as possible when collecting all your trees.

Your generous donation helps us offset these costs but, more importantly, ensures that as much money as possible goes towards supporting our patients and their families.

We understand that everyone is facing rising costs due to the current cost of living crisis. That’s why £15 is simply a recommended donation, and we want Tree-cycle to remain accessible to everyone. Any contribution, no matter how big or small, is truly appreciated.

Thank you for your support!

Yes! For the past few years, our collection slots have been fully booked within the first few days of January. We recommend booking your collection as soon as possible to secure your slot for 2025.

If you’re experiencing issues with booking your tree collection, try and clear your web browser cache. This will help load the latest updates to the website and ensure the web page runs smoothly.

You can find out how to clear your cache depending on your web browser here: Safari, Google Chrome and Microsoft Edge.

If you’re still having issues, please contact our team at trees@stoswaldsuk.org and a member of the team will be in touch with you.

Please email trees@stoswaldsuk.org and a member of the team will get back to you.

Please note this inbox will not be monitored from Wednesday 25th December until Thursday 2nd January whilst our Tree-cycle team take a break ahead of the New Year.